SunCape.com Accommodation Booking Service

Terms and Conditions (Clients)

Last update: 17 March 2003

Agency Statement

Suncape Accommodations (SUNCAPE) acts in all cases as an agent and not as a principal in any agreement to rent accommodation. A contract will exist between the accommodation seeker (CLIENT) and the accommodation provider (PROVIDER).
The following terms and conditions may vary in the case of very special circumstances, e.g. low budget accommodations like backpackers could have more favourable cancellation charges. Please note that any variation would be highlighted on the web page describing the respective accommodation.

Bookings

All reservations will be made on request, except in cases where SUNCAPE and the PROVIDER have made any arrangements to work on allocations.

A legally binding contract will only be formed when SUNCAPE either sends electronic confirmation of an online booking to the CLIENT or, when the booking is not made online, SUNCAPE confirms the booking via phone/fax. SUNCAPE will thereafter dispatch written confirmation of the booking to the CLIENT.

Reservations and payments

In order to confirm a booking, the CLIENT must pay a deposit by credit card or direct deposit, representing a proportion of the purchase price. The proportion of the purchase price required by way of deposit will vary according to the type of accommodation purchased. The balance of the price shall become payable upon receipt of the final payment demand, in accordance with the terms therein, usually prior to the check-in date. In the event that the balance of the price has not been received by SUNCAPE, by the due date, SUNCAPE may cancel the booking and shall not be liable to make any refund to the CLIENT of any deposit received in respect of such cancelled reservation (check cancellation charges).

A legally binding contract will only be formed when SUNCAPE either sends an electronic confirmation of the CLIENT's online booking to the CLIENT or, when the CLIENT's booking is not made via the Internet, SUNCAPE confirms the booking via phone/fax. SUNCAPE will thereafter dispatch written confirmation (email/fax) of the booking to the CLIENT.

  1. The reservation will be confirmed on receipt of a non-refundable deposit of 10% of the total price with a minimum payment of R150 and a maximum of R1000 per person per booking. This payment must be received within 7 days of booking or the reservation will automatically be cancelled.
  2. Final Payment is required at least 45 days prior to arrival at the booked establishment (check 3.).
  3. Payment in full is required at time of booking for bookings made less than 45 days prior to arrival.
  4. SUNCAPE reserves the right to cancel the reservation and apply cancellation charges should payments not be received within the above specified periods.

Booking changes, cancellations and refunds

  1. Notice of cancellation must be made in writing (fax or email) directly to SUNCAPE.
  2. A fee of 5% of the total price with a maximum of R200 per person will be charged for any revision or alteration made to the reservation after the booking is confirmed unless the change increases the value of the booking. A change, delaying the date of arrival, within 45 days of the original check-in date will be treated as a cancellation of the days till the new check-in date, and cancellation fees will be applied for those days.
  3. In the event that the balance of the purchase price has not been received by SUNCAPE, by the due date, SUNCAPE may cancel the booking and shall not be liable to make any refund to the CLIENT of any deposit received in respect of such cancelled reservation (check cancellation charges).
  4. Illness or Absenteeism will be charged as follows. SUNCAPE recommends to cover cancellations due to illness with an insurance.
  5. The following scale of charges will apply when notice of cancellation is given after the booking is confirmed. The minimum cancellation charge will be R150 per person per booking.

No. of days prior
to check-in
Cancellation fee in
% of the total price
Over 45 days10%, min. R150, max. R1000 per person per booking
45-22 days50%, min. R150 per person per booking
21-15 days70%, min. R150 per person per booking
14-0 days100%

Please note that the cancellation charges could be reduced notably if the PROVIDER succeeds in reselling (part of) the cancelled period. However, SUNCAPE cannot guarantee a refund till a payment from the PROVIDER has been received.

PROVIDER, airlines and other: Cancellation, changes in schedule

SUNCAPE shall not be under any liability to the CLIENT if due to circumstances beyond its control.

Ages

The age of children relates to the whole of the period when they are staying including the day of departure. If a child's birthday occurs during the holiday including the date of departure then the new age must be stated. The accommodation may be refused if the date of birth according to the child's passport is different to that on the booking.

Health & Safety

Online medical advice for travellers can be found at www.doh.gov.uk. Otherwise, for medical advice regarding your journey, please contact your GP or the Department of Health. The Foreign and Commonwealth Office (FCO) issues up to date information on safety issues for many countries world-wide: www.fco.gov.uk/travel.

Jurisdiction

All agreements will be made in South Africa, Cape Town and be governed by South African law and be subject to the exclusive jurisdiction of the South African Courts of Cape Town.

Liability

SUNCAPE cannot be held liable for any errors or omissions contained within this site, or for damages, direct or consequential. The PROVIDER will be held fully responsible for the information listed.

The CLIENT and not SUNCAPE will be liable for damages caused to the accommodation.

A (travel) liability insurance is strongly recommended. Its cost is very low at about US-$ 30 to 60 per year.

Links to other sites

Within this site there may be several links to other websites. SUNCAPE shall not in any way be responsible for these sites and their contents. Please ensure that you read their terms and conditions and privacy policies.

Passports & Visas

Please ensure that passports and any necessary visas are valid for the entire trip. If you fail to do so, carriage may be denied and the CLIENT will be solely responsible for any costs, losses or damages which the CLIENT, SUNCAPE and other travel partners incur as a result of your failure to obtain the relevant documentation and inoculations. Some countries require passengers to have at least six months validity remaining on a passport. Visas may also be required for longer stays over three months. For up to date advice on immigration and visa requirements please contact the embassy, high commission or consulate of the CLIENT's destination.

Privacy

SUNCAPE will store and use the information the CLIENT supplies, or which is supplied by other means, for the purposes set out in the Privacy Policy (click here). The CLIENT will be/would have been asked to agree to its use at the appropriate time. If the CLIENT does not agree, SUNCAPE cannot accept the CLIENT's booking.

Special requirements

If the CLIENT has any special requirements, such as wheelchair assistance or a special diet, please e-mail details to: booking@suncape.com. Please note that special requests cannot be guaranteed.

Changes to terms & conditions

SUNCAPE reserves the right to change its booking terms and conditions at any time.